BRING ON THE AI BOTS, NOW!
BRING ON THE AI BOTS, NOW! Seriously... an AI chatbot would do better than this process. Below is a genuine effort to get some rapid, effortless help from EE. Note that: - I am already a customer (SIM only phone/data) - I was logged into the website when I initiated the chat - I gave my phone no (correctly) when I initiated the chat - I explained what I needed - I linked to a competitive product - I asked a simple, clear, specific question needing a Y/N answer #GRRRRRRRR Chat Transcript Info: Thank you for choosing to chat with us. An agent will be with you shortly. Info: You are now chatting with Helen. Info: Helen: Hello, you're chatting with Helen on EE Upgrades Live Chat team in Merthyr, how can I help? steve: Hi Helen: Hi :) steve: I am happy with my SIM only plan as is. I am considering a data only SIM for my Car steve: i only see plans at around £10/mnth (& up) Helen: I can certainly look at data sim plan options for you today. Can you please confirm your full nam...